VoIP Phone Systems- Voice Over Internet Protocol
VoIP is a technology that allows you to make voice calls using your existing telephone lines or a broadband internet connection.
ZoeComm is the top service provider for many top businesses in the U.S., with an international reach via any of our nationwide locations and world class partners. We are your one point of contact for all of your voice and data needs, large or small.
3CX VoIP - service provider 3CX Phone System for Windows is an award-winning IP PBX that completely replaces your proprietary PBX, supports standard SIP soft/hard phones from any vendor, VoIP service providers and VoIP gateways to connect traditional PSTN lines. Add extensions or lines by adding standard SIP telephony equipment and save on consultants' fees because of 3CX' easy to use web-based administration. Overcome the limitations of outmoded hardware-based PBX systems, reduce costs significantly and add advanced communications features that will make your company more efficient and competitive!
We are 3CX certified with a certified engineer on staff. We are also on schedule for SCA Certification.
Break free from expensive proprietary phone systems and move up to an open standard IP PBX that increases productivity of employees and IT staff and costs much less . Evolve your communications by enabling employee mobility: Calls can be made and answered seamlessly from outside the office and voice mail and faxes received via email. Globalize your business by connecting branch offices and re-directing local customer service numbers via the internet to your phone system at negligible cost.
For employees to communicate effectively with suppliers and customers in today's competitive business environment, they need ready access to information, updated in real time. They also need to stay connected -- to each other and to the business applications they use to do their jobs. With the right solution, your business can collaborate more effectively and problem-solve like never before.
How VoIP / Internet Voice Works
VoIP services convert your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination. VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter. In addition, wireless "hot spots" in locations such as airports, parks, and cafes allow you to connect to the Internet and may enable you to use VoIP service wirelessly.
What Kind of Equipment Do I Need?
A broadband (high speed Internet) connection is required. This can be through a cable modem, or high speed services such as DSL or a local area network. A computer, adaptor, or specialized phone is required. Some VoIP services only work over your computer or a special VoIP phone, while other services allow you to use a traditional phone connected to a VoIP adapter. If you use your computer, you will need some software and an inexpensive microphone. Special VoIP phones plug directly into your broadband connection and operate largely like a traditional telephone. If you use a telephone with a VoIP adapter, you'll be able to dial just as you always have, and the service provider may also provide a dial tone.
Is there a difference between making a Local Call and a Long Distance Call?
Some VoIP providers offer their services for free, normally only for calls to other subscribers to the service. Your VoIP provider may permit you to select an area code different from the area in which you live. It also means that people who call you may incur long distance charges depending on their area code and service.
Some VoIP providers charge for a long distance call to a number outside your calling area, similar to existing, traditional wireline telephone service. Other VoIP providers permit you to call anywhere at a flat rate for a fixed number of minutes.
If I have VoIP service, who can I call?
Depending upon your service, you might be limited only to other subscribers to the service, or you may be able to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. If you are calling someone who has a regular analog phone, that person does not need any special equipment to talk to you. Some VoIP services may allow you to speak with more than one person at a time.
What Are Some Advantages of VoIP?
Some VoIP services offer features and services that are not available with a traditional phone, or are available but only for an additional fee. You may also be able to avoid paying for both a broadband connection and a traditional telephone line.
What Are Some disadvantages of VoIP?
If you're considering replacing your traditional telephone service with VoIP, there are some possible differences:
Some VoIP services don't work during power outages and the service provider may not offer backup power.
Not all VoIP services connect directly to emergency services through 9-1-1.
VoIP providers may or may not offer directory assistance/white page listings.
Can I use my Computer While I talk on the Phone?
In most cases, yes.
Can I Take My Phone Adapter with me When I Travel?
Some VoIP service providers offer services that can be used wherever a high speed Internet connection available. Using a VoIP service from a new location may impact your ability to connect directly to emergency services through 9-1-1.
Does my Computer Have to be Turned on?
Only if your service requires you to make calls using your computer. All VoIP services require your broadband Internet connection to be active.
How Do I Know If I have a VoIP phone Call?
If you have a special VoIP phone or a regular telephone connected to a VoIP adapter, the phone will ring like a traditional telephone. If your VoIP service requires you to make calls using your computer, the software supplied by your service provider will alert you when you have an incoming call.
Does the FCC Regulate VoIP?
In June 2005 the FCC imposed 911 obligations on providers of “interconnected” VoIP services – VoIP services that allow users generally to make calls to and receive calls from the regular telephone network. You should know, however, that 911 calls using VoIP are handled differently than 911 calls using your regular telephone service.
In addition, the FCC requires interconnected VoIP providers to comply with the Communications Assistance for Law Enforcement Act of 1994 (CALEA) and to contribute to the Universal Service Fund, which supports communications services in high-cost areas and for income-eligible telephone subscribers.
We are the leading provider of VoIP Phone System Services. Call ZoeComm today to discuss your VoIP Phone System Services for any of your locations.